Quality & Productivity

Quality and productivity decide whether an organisation’s strategy actually reaches its customers. Waste in a process, variation in a service, or a management system that exists only on paper all show up eventually as cost, complaints and lost trust. The Mars Quality & Productivity portfolio is written for the people accountable for preventing that — quality directors, operational excellence leads, heads of performance, and senior managers who own a process, a service or a site.

The category covers the established disciplines of organisational improvement: total quality management, quality management systems built around ISO 9001, Lean thinking and waste elimination, Six Sigma and statistical process control, root-cause analysis and problem solving, business process improvement, key performance indicators and performance measurement, internal quality auditing, business excellence models, and building a culture of continuous improvement. Programmes are practical rather than theoretical: delegates map real processes, work through structured improvement tools and leave with a personal action plan for their own organisation.

Every course is an in-person programme of five or ten days at Mars Training Centre UK’s international training centres — London, Dubai, Istanbul, Paris, Amsterdam, Geneva, Kuala Lumpur, Doha and other locations. Each programme runs as two separate single-language cohorts: one delivered in English, and one delivered in Arabic by native-Arabic faculty, so teams can train in the language they work in. Delegates who complete a programme receive a Mars Certificate of Completion.