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Sales, Marketing & Customer Experience

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Programmes

Compare courses: Sales, Marketing & Customer Experience

Course Duration Upcoming cities Price from
Commercial Dispute Resolution and Settlement Strategy Training Course 5 days Rome, Casablanca, Manama, London 4,000 £
Customer Segmentation and Profiling Strategy Training Course 5 days Doha, Muscat, Kuala Lumpur, Trabzon 4,000 £
CRM Strategy, Implementation and Adoption Training Course 5 days Rome, Dubai, Kuala Lumpur, Sharm El-Sheikh 4,000 £
Conference and Corporate Event Management Training Course 5 days Rome, Milan, Geneva, Paris 5,500 £
Customer Feedback Analytics: CSAT, NPS and Voice of the Customer Course 5 days Paris, Trabzon, Amman, Dubai 3,100 £
Citizen Experience and Government Reputation Training Course 5 days Tokyo, Muscat, Sharm El-Sheikh 1,700 £
Executive Personal Branding and Professional Reputation Training Course 5 days Cairo, Barcelona, Vienna, Geneva 3,100 £
Services Marketing Strategy and Service Quality Training Course 5 days Doha, Casablanca, London, Manama 4,000 £
Customer Satisfaction and Complaint Handling Systems Training Course 5 days Geneva, Cairo, New York, Tokyo 3,100 £
Behavioural Economics Training Course: Nudges, Pricing Decisions and Customer Choice 5 days Paris, London, Barcelona 1,700 £
Strategic Marketing Management 5 days New York, Casablanca, Rome 1,700 £
Digital Marketing and Social Media Strategy 5 days Kuala Lumpur, Trabzon, Casablanca 1,700 £
Brand Management and Positioning 5 days Geneva, Trabzon, Muscat, Rome 4,300 £
Sales Leadership and Team Management 5 days Doha, Trabzon, Cape town, Tokyo 4,300 £
Strategic Key Account Management 5 days New York, Kuala Lumpur, Doha 1,700 £
B2B Sales Excellence 5 days Barcelona, London, Kuala Lumpur 1,700 £
Customer Experience (CX) Management 5 days London, Muscat, Kuala Lumpur 1,700 £
Customer Service Excellence 5 days Trabzon, New York, Kuala Lumpur 1,700 £
Marketing Analytics and ROI 5 days London, New York, Trabzon 1,700 £
Content Marketing and Storytelling 5 days Doha, Kuala Lumpur, London 1,700 £
Customer Loyalty and Retention Strategy 5 days Cape town, London, Kuala Lumpur, Sharm El-Sheikh 4,000 £
Negotiation Skills for Sales Professionals 5 days Geneva, London, Barcelona, Rome 4,300 £
Marketing Communications and PR 5 days Rome, Kuala Lumpur, New York 1,700 £
Modern CMO Leadership Programme 5 days Trabzon, London, Geneva 1,700 £
Service Recovery and Complaint Handling 5 days Milan, Amman, Doha, New York 3,100 £
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Sales, marketing and customer experience are where commercial ambition meets the customer. Mars Training Centre delivers this portfolio internationally — in London, Dubai, Paris, Amsterdam, Barcelona, Milan, Istanbul, Kuala Lumpur and other centres across Europe, the Gulf and Asia, as well as live online — for directors and senior managers who own brand, revenue and customer functions rather than for those learning the basics.

The category covers the full commercial arc: strategic marketing, brand and positioning, digital and social, content and communications, marketing analytics and return on investment, sales leadership, key accounts, B2B selling, negotiation, customer experience, service, loyalty and complaint handling. Every programme is taught by British practitioners using case material drawn from British, European and Middle Eastern organisations, and every applied exercise is built around the delegate's own market, team or customer base.

Each course runs as a fixed 5-day or 10-day in-person programme and leads to a Mars Certificate of Completion. Sessions are single-language cohorts: the English programmes are delivered in English, and the Arabic programmes are delivered in Arabic by native-Arabic faculty.